Arrived in San Francisco
safely, but with lots of drama. The
flying was smooth and enjoyable. No
problem with that. The drama was at the Chennai
airport. Here is what happened.
Our flight (British Airways)
was on Sunday, March 1, 4:00 am. They
never made any announcement until 6:00 am.
At that moment, the pilot and the BA (British Airways) Airport Manager
came and informed us that there were some engine trouble in the plane and they
had to bring the parts from London. It
was going to be a long wait. They
announced that all the passengers will be booked in hotels and they will work
on alternative arrangements for each passenger.
We were allotted the Hilton
Hotel. My wife and I were put in the
Hilton’s car. We checked into the Hilton
Hotel. We were told the breakfast,
lunch, and dinner are at the expense of BA.
We
checked into the room. Nice room. We had breakfast at the Hilton’s
restaurant. My wife had pain in her
legs. Therefore, we decided to order
room service for lunch and dinner.
At 4
pm we got a call from BA. They said they
will send us to San Francisco via Etihad Airways. I told them that Etihad Airways is a crappy
airlines and I want some other airlines.
They called me within 5 minutes and said they made arrangements for us
with Emirates Airlines and we were very happy.
The flight was to leave at 3:30 am on Monday (via Dubai).
We
were getting ready to leave for the airport from Hilton at midnight. At 11 pm we got a call from BA stating that
Emirates have cancelled our reservations and they will make some other arrangements. I waited until 11:30 pm. Since then I called
BA at least 25 times and no answer from them.
I never received cancellation notice either from BA or Emirates.
I
then called Emirates at 11:50 pm. They
said our reservation is confirmed and no one cancelled them. They asked us to come to the Airport to board
the flight.
We
then vacated the room and the Hilton reception had a surprise for us. They presented me with a huge bill for lunch
and dinner. I asked them the reason.
They said that breakfast, lunch, and dinner are free only if eaten in the
restaurant. The “free” does not cover
lunch/dinner room service. Neither BA nor Hilton informed us the room service
is not covered by “free”. I therefore
paid the bill. I am in the process of
sending a claim to BA.
Another
problem starts here.
We arrive
at the Chennai airport. We go to the
Emirates Business Class counter. They
were very nice and courteous. I said we
have 5 baggages to be checked. The girl
in the counter said: “Sir, you are allowed only 4 baggages”. I said I did not book our tickets in
Emirates. I booked in British Airways
and their policy for business class passengers is 3 baggages each – for me and
my wife. In such situations, the receiving airlines should honor the baggage policies of the sending airlines.
(Side bar. BA
is one of the worst airlines in the world on customer service. I still booked our tickets with them because
they allow 3 baggages (70 pounds each) per business class passenger whereas
other airlines allow only 2 baggages per passenger.)
I told
her I will go to the BA office and solve this. Went there, explained to the
customer rep there, and she referred me to her supervisor. The BA supervisor came with me to the
Emirates counter and talked to the Emirates supervisor. He finally came to me and said: Sir, you are allowed only 4 baggages. You will have to pay for the 5th
one. I told him You (BA) will be paying
for the 5th one and not me.
He again talked to the Emirates supervisor and finally said he will
issue a “voucher” and Emirates supervisor agreed to that.
I
was appalled at the BA Supervisor (who should know their baggage policy)
telling me that I am allowed only 4 baggages.
From Dubai to San Francisco, we flew on a A380-800 Airbus Plane. Until now, we have never flown in this type of aircraft before. This is the largest passenger aircraft. Double Decker. More than 800 passengers on all economy flight. More than 500 passengers on a flight that has 3 classes - First, Business, and Economy. Flying time Dubai to San Francisco is 16 hours. Enjoyed very much.