A customer ordered an iPad from one of the biggest consumer electronics store in the world. That store is Best Buy. When the parcel was delivered, she was shocked to find she received 5 iPads.
She called Best Buy and she was told to keep all 5 of them. This is Best Buy’s response to her:
" We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need – friends, family, a local school or charity.”
Are they really this nice to their customers?
Is this a marketing ploy?
Feel good story to perk up the holiday shopping season?
How can she register the extra 4 iPads without a sales receipt?
If they really made a mistake, what happened to the clerk who made the mistake?
Did the other 4 customers get empty boxes?
And finally, why this is not happening to me? I could give the extra 4 iPads to the 4 blogging friends I adore. Who are those 4? You will know when I receive 4 iPads (for free) and ship them to you.