When you meet a stranger and want to start a conversation what do you do first. Introduce yourself. How do you do that?
Start the conversation with a casual greeting.
State your name. (If it is a work related meeting add your title with a firm handshake).
Listen carefully to the response from the other person.
Simple? Not so simple. Quite a few people, when starting a conversation, forget to state their names and start a conversation on a subject that is important to them. That immediately puts off the other person. He/She would just smile and move away.
A funny incident happened with me while we were living in Salt Lake City. My wife had to undergo an operation. She was in the operating room. I was sitting, reading a magazine, in the relative’s waiting room. There were about 25 people in that room.
A gentleman, wearing just a t-shirt and pant, sat next to me. Nice respectful appearance. I looked at him. He smiled. The following conversation took place.
Someone is undergoing operation today?
Yes, my wife.
Who is the surgeon?
What kind of operation she is undergoing today?
I looked at him. He was smiling. I stood up, stared at him, and said the following words in a much louder voice so that everyone can hear in that room.
“That is none of your fxxxing business.”
The guy was so ashamed and embarrassed. He said:
“I am sorry. I should have introduced myself at first. My mistake. I am “so and so” and I am the Director of Patient Services for this hospital. If you tell me the name of the surgeon and why the patient is being operated upon, I can call the surgeon in the operating room and ask him about the progress. I can then let you know what is happening in the operating room and the progress they have made. That is my job in this hospital”.
What then? I told him I am sorry for blurting out bad word. He then immediately called the surgeon in the operating room and got the information. Everything ended well.
He repeatedly apologized for not introducing himself at the beginning.